Refund policy
Return & Refund Policy
Effective Date: August 10, 2026
At Retro Reboot, we take pride in providing quality new and pre-owned gaming products. Every item is inspected and, when applicable, tested prior to shipment.
Used / Pre-Owned Products
Used and pre-owned products are eligible for a 14-day return period from the date of delivery.
Returns on used products are accepted only if the item is damaged or malfunctioning upon receipt. Returns are not accepted for buyer’s remorse, change of mind, compatibility issues, or normal cosmetic wear consistent with the item’s pre-owned condition.
The item must be returned in its original packaging and with all accessories, components, manuals, inserts, and other items included with the original purchase.
New Products
New products are eligible for a 14-day return period from the date of delivery.
Returns on new products are accepted only when the product is damaged or malfunctioning. Returns are not accepted for buyer’s remorse, change of mind, compatibility issues, or other reasons unrelated to damage or malfunction.
New products must be returned in their original packaging, along with all included accessories, components, manuals, inserts, and other materials.
Return Verification
All returned products will be carefully inspected and verified before a refund or replacement is processed.
Retro Reboot reserves the right to refuse a return if:
- The return is outside the applicable 7-day or 14-day return period.
- The item is not damaged or malfunctioning.
- The item has been altered, modified, repaired, or tampered with after purchase.
- The returned item does not match the item originally sold.
- Required components, accessories, or packaging are missing.
- Damage occurred after delivery due to misuse, abuse, or improper handling.
For gaming consoles, electronics, games, controllers, and other products, serial numbers, identifying marks, condition, and included components may be documented prior to shipment to protect both the customer and Retro Reboot.
Starting a Return
Before sending an item back, customers must contact Retro Reboot and receive return instructions. Please do not ship a return to the sender address without first contacting us.
When requesting a return, please provide your order number and a description of the damage or malfunction. Photos or videos may be requested to help us evaluate the issue.
Once the returned item has been received and inspected, Retro Reboot will determine whether the return qualifies under this policy. If approved, the appropriate refund or replacement will be processed.
Refunds
Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless otherwise required by applicable law.
If a returned item does not meet the requirements of this policy, the return may be denied and the item may be returned to the customer.
By purchasing from Retro Reboot, you acknowledge and agree to the terms of this Return & Refund Policy.